How Influx got 186 sales qualified leads with GrowPilot

“I wanted a sustainable way of generating pipeline without having to hire a rep or rely exclusively on marketing dollars. GrowPilot has been a great solution for us.”

About the company

Influx provides customer support as a service for brands and tech companies, offering a complete support operation on demand, available 24/7, every day of the year (including holidays). This operation includes agents and managers working across all time zones, automated training, QA, data and insights.

Target Market

  • Operations leaders such as COO, Head of Operations, VP of Operations, Operations Manager
  • Customer support leaders such as Head of Customer Support, Customer Support Manager
  • Company leaders such as founders and CEOs
  • 11–50 employees
  • Fast growing companies that do not have customer support infrastructure in place
  • Companies in industries like digital currency, cryptocurrency, ecommerce, skin care, cosmetics, nutrition & supplements, saas
  • Hiring for customer support positions such as Customer Support Manager, Customer Support Rep

Engagement Objectives With GrowPilot

  • Create a sustainable way to generate pipeline without relying on marketing or growing headcount
  • Free up time from prospecting so the sales team could work on demos and closing deals

Sales Process before engaging GrowPilot

Prior to engaging GrowPilot, 100% of all Influx leads were coming through inbound channels — primarily content marketing and AdWords. In addition, Luke spent 50 to 60 percent of his week on talking to prospects, 20 percent on internal meetings and 20 to 30 percent on account management.

Luke tried a number of things to drive outbound lead generation but to no avail. Initially he hired agents to do the prospecting, but they lacked the expertise. He then hired a well-known copywriter who might have had the skills but it wasn’t the right fit and they didn’t reach the targets they wanted. Finally, he looked at his internal team but it was too time consuming and exhausted operational bandwidth. That’s when he looked at GrowPilot as a potential option.

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Influx X GrowPilot

The client was really impressed by the streamlined onboarding process offered by GrowPilot. We also offer detailed summaries on the number of emails sent and positive replies received.

Over the course of 8 months, Influx has received 186 sales qualified leads and is continuing to engage GrowPilot as a service provider.

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“GrowPilot is certainly upholding their end of the bargain.”
Customer
Luke McCormack, Director & Head of Sales at Influx
Organization
Influx
Industry

“I wanted a sustainable way of generating pipeline without having to hire a rep or rely exclusively on marketing dollars. GrowPilot has been a great solution for us.”

Connection Rate
Response Rate